Q: Where do I have to pay rent?
A: Rent should be paid at the front
office of the rental company Stadswonen. For contact information
please visit http://www.stadswonen.nl/website_new/html/contact1.html
Stadswonen does not accept cash payments.
Please do not transfer the rent to the account
number which you used to pay the housing deposit.
Q: Do I have to pay for Internet?
A: Rent includes internet, local taxes,
gas, electricity and water costs.
Q: Can I cancel my housing contract?
A: After signing the housing contract it
is not possible to change or cancel the housing contract. If you
decide to move out before the end date, you still have the
obligation of paying rent till the end date of the housing
contract.
Q: How do I get medical help?
A: If you need to see a doctor we suggest
you go and see Doctor Oudeman
Dr. I.H.P. Oudeman
's Gravendijkwal 24
3014 EB Rotterdam
Tel.: 010 - 436 2243
If you need a dentist (tandarts in Dutch) please go and
see
Sanasmile
De Ruyterstraat 4-6
3071 PJ Rotterdam
Tel.: 010 - 414 1200
http://www.sanasmile.nl
Please note that if you visit a dentist or doctor (GP) you will
need to pay cash. Do not forget to ask for the receipts as your
insurance company will need these.
Q: Who do I contact if I lose my key (card)?
A: On weekdays from 9.00 - 16.30 hours
you can pick up a new key (card) at Student Housing Office. The
charges are € 30,00.
On weekdays from 16.30 - 18.00 hours you can pick up a new key
(card) at Stadswonen. The charges are € 40,00.
After 18.00 hours and during weekends you can call Stadswonen's
emergency phone number 010 - 412 36 41. The service of the
emergency desk is not free of charge. Always make sure to ask for
the charges.
Q: Who do I contact when having problems with my
furniture?
A: You can contact Student Housing Office
at studenthousingoffice@hr.nl
Q: Who do I contact when having technical
problems?
A: You can contact Student Housing Office
at studenthousingoffice@hr.nl
or Stadswonen's technical service desk at reparatieverzoekenbureau@stadswonen.nl
Q: When will I get back the deposit?
A: Two months after the end of your
housing contract the transfer procedure will start. Keep in mind
that you will only get back the deposit if you do not have any
unsettled debts with Stadswonen or Student Housing Office and your
room is in good condition when moving out.
Q: Are guests allowed to stay the night?
A: Guests are allowed to spend not more
than 2 nights in your room. Only one guest at the time. Please make
sure to ask your unit mate and Student Housing Office for
permission. Safety regulations require you to provide Student
Housing Office with the full name of your guest.
Q: Can I keep pets in my room?
A: Pets are not allowed.